SULOX

Support

Last updated: 31 October 2026

Need help? Contact us at support@sulox.co.uk. We usually reply within two working days.

Common questions

Do I need an account?

No. Children can learn straight away; progress stays on that device. A parent account (Sign in with Apple) adds progress on every device and the weekly report.

How do I see my child's progress?

Open Grown-ups in the app (it asks a grown-up question first): This week, Weekly test and Weekly report.

The camera lesson can't find my object.

Use good light, put the object on a table, hold the phone about 30–50 cm away and tap the object. If there's nothing suitable, SULOX can place virtual objects on your table instead.

How do I use it on a second device?

How do I cancel a subscription or get a refund?

Purchases are handled by Apple. Open Settings → your name → Subscriptions on your iPhone or iPad to cancel, or ask Apple for a refund at reportaproblem.apple.com.

How do I download or delete our data?

Grown-ups → Account → Download our data, or Delete account (removes every child's data on our server straight away). See our privacy policy.

Is it safe for my child?

There is no chat, no ads and no loot boxes. Camera images never leave the device. Su-Buns are earned by learning, and any purchase is behind a grown-up check.